Refund Policy
At Moemoa, customer satisfaction is important to us. Please review our refund policy carefully before submitting a request.
01
Eligibility for Refunds
Refund requests must be submitted within 30 days of receiving your order.
Items must be unused, undamaged, and in original condition.
Shipping costs are non-refundable.
02
How to Request a Refund
To request a refund, please email support@moemoa.com and include all of the following information:
Order Number
Clear photos of the item(s) showing their condition
A brief explanation of the reason for the refund
03
Review Process
All refund requests are reviewed and cross-checked by our team.
We reserve the right to refuse refunds that do not meet the conditions outlined above.
03
Refund Processing
Once approved, refunds will be issued to the original payment method.
Please allow up to 2 business days for the refund to be processed after approval.
If you have any questions regarding our refund policy, please contact us at support@moemoa.com